The Digital Manufacturer: Resolving the Service Dilemma


About this podcast

For today’s manufacturers, data is every bit as important as supply chains, trucks, and industrial machines. Every manufacturer must think like a technology company to digitally transform. In this podcast, Douglas Bellin, global lead, manufacturing and energy industries at Cisco, and Scott Lapcewich, VP GM customer support and maintenance for Rockwell Automation, discuss resolving the service dilemma through operational efficiency and data analytics.

About the Podcasters


Scott Lapcewich, VP GM Customer Support & Maintenance for Rockwell Automation

Scott Lapcewich joined Rockwell Automation in 2002 in the Customer Support & Maintenance (CSM) business. Since then he has held varying roles with increasing responsibility across marketing, product and business leadership. Scott is currently the VP and GM for the CSM Business where he is leading his team globally to support and enable customers to optimize the performance of their plant operations. Lapcewich’s current focus is to accelerate the transformation of data driven services including remote connectivity, cloud technology and data analytics to deliver enhanced customer value in IT/OT networks and security, reliability based asset optimization programs, and superior lifecycle support services for automation assets.

Douglas Bellin, Global Lead, Manufacturing and Energy Industries at Cisco

Douglas has worked mainly in high tech companies throughout his career. While finishing his MBA in International Business and Finance he worked on a project to implement an ERP system for a metals manufacturing company. Immediately following this project he was able to work as the business lead for an SAP installation while also maintaining and designing the ‘new internet’ access and designing the corresponding Internet Website and infrastructure.


Episode 30 Highlights


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