Connected Contact Centers in an Internet of Everything Era

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About this podcast

Paul Stockford, Saddletree Research, explores how collaboration, one the key forces of the Internet of Everything, is revolutionizing contact centers.


About the Podcasters

Paul Stockford, Saddletree Research
Paul Stockford is Founder and Chief Analyst of Saddletree Research, a communications industry research firm that analyzes market trends, issues, technologies, and companies in the contact center, Customer Relationship Management (CRM), and emerging communications markets such as social media.

Hans Hwang, Cisco
Hans Hwang leads the Cisco Advanced Services Unified Communications Practice. He is responsible for driving services strategy for enterprise voice, rich media, unified messaging, and video, in partnership with the Cisco Voice Technology Group. In addition, Hans manages a services practice team that plays a pivotal role in some of the most strategic and complex Unified Communications engagements worldwide. His team of networking professionals brings expertise in large-scale project delivery, voice and video architecture, process integration, and tools. to support customers and partners

Enhance Business Performance
Learn how innovative collaboration technology is going to change the way you communicate, for the better. Watch the videos and check out our resources to learn more.

Episode 10 Highlights

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